Business Central running. We keep it that way.

You went live. Now the real work begins — keeping Business Central optimised, your team productive, and issues resolved before they become problems. DT Catalyst provides ongoing support for UK businesses on Business Central. No jargon, no ticket queues, and no being passed between consultants who don't know your setup.

Sound familiar?

Issues sit unresolved for days.

Your current support means logging a ticket and waiting. Each time you call, you brief a different consultant on your setup from scratch. Meanwhile your team works around the problem.

Nobody knows your system like you do.

You end up being the institutional memory for your own ERP. When something breaks, you spend the first 20 minutes of every call explaining your configuration to someone who has never seen it before.

You are paying for access, not outcomes.

Annual contracts with large partners include hours that roll off at year-end whether you use them or not. When something genuinely complex comes up, it is out of scope.

Support that fits how you work

No long-term contracts on hour blocks. No being passed around. The same consultant who knows your system, every time.

Flexible

Prepaid Hour Blocks

  • Use hours for any Business Central task — fixes, configuration changes, user training, report building
  • Hours valid for 12 months from purchase date
  • Named consultant assigned to your account
  • Response within 1 business day
  • No retainer, no minimum ongoing commitment
Most popular
Dedicated

Monthly Retainer

  • Named consultant who knows your system and your team
  • Flexible hours included per month — unused hours roll over up to one month
  • Priority response — same business day
  • Proactive monthly check-in call included
  • Covers fixes, optimisations, minor configurations, and user training
  • Quarterly system review included
One-off

Health Check

  • Full review of your Business Central configuration and setup
  • Identify underused features, performance issues, and quick wins
  • User roles, permissions, and data quality assessment
  • Copilot readiness assessment included
  • Written report with prioritised recommendations and effort ratings
  • Optional: follow-up implementation of recommendations

Contact us for a quote based on your Business Central environment, version, and user count.

If it's in Business Central, we cover it.

Finance and general ledger
Sales and purchase order management
Bank reconciliation and cash management
Inventory and warehouse operations
Project management and job costing
Fixed assets and subscription billing
Microsoft Copilot configuration and activation
Power BI reports and dashboards
Power Automate workflow support
User training and onboarding
Third-party integrations
Release wave preparation and testing

How it works

From first contact to having someone who knows your system — it takes less than a week.

Discovery call

30 minutes. We learn your Business Central version, setup, team size, and what kind of support you need most.

We review your environment

We access your Business Central tenant, review your configuration, and get up to speed on your setup — before we start, not during your first support call.

Support starts

Your named consultant is ready. Reach them directly by email or Teams — no ticket system, no call centre, no explaining your setup from scratch.

Why businesses choose DT Catalyst for support

Most Business Central support means logging a ticket and waiting. Ours means contacting a consultant who already knows your system, your customisations, and your team — and hearing back the same day. We treat your Business Central environment like we implemented it ourselves, because we take the time to understand it properly before we start.

Named consultant assigned to your account from day one
Direct contact via email or Teams — no ticket portal
Same-day response on retainer plans, next business day on hour blocks
UK-based, Business Central-certified consultants only

Questions about support

Not sure which plan is right for you?

Book a free 30-minute call. We will look at your Business Central setup and tell you honestly what level of support makes sense — no sales pressure, no obligation.